Return & Exchange Policy

At The Colombian Marketplace, we believe every piece tells a story. Our collections feature carefully curated Colombian fashion, unique designer finds, and artisanal pieces that are often available in limited quantities or are one of a kind. As a small business, every purchase matters, and we appreciate your support in helping us continue to bring these special finds to you.

Exchanges Only

We want you to love what you choose. If your purchase isn't quite right, we offer exchanges for another item under the following conditions:

• Exchange window: Requests must be made within 14 days of delivery.

• Item condition: Items must be unworn, unused, unwashed, and in their original condition, with all original tags attached.

• Proof of purchase: Your order confirmation or receipt is required.

• Availability: Exchanges are subject to product availability. Because many of our pieces are limited-edition or one of a kind, we cannot guarantee that a specific item will be available.

Shipping Costs

Customers are responsible for all shipping costs associated with an exchange, including shipping the original item back to us and shipping the replacement item, unless the exchange is due to an error on our part or an item arrives damaged or defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items sent without tracking.

Items Not Eligible for Exchange

For hygiene and product-care reasons, swimwear, intimate apparel, and items marked as final sale are not eligible for exchange. Any additional exclusions will be clearly identified at the time of purchase.

Damaged, Defective, or Incorrect Items

Your satisfaction matters to us. If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at thecolombianmarketplace@gmail.com, including your order number and clear photos of the issue. We will review the situation and work with you to find a fair solution. You will not be responsible for shipping costs when the issue is due to our error.

How to Request an Exchange

Please contact us at thecolombianmarketplace@gmail.com with your order number and the item you'd like to exchange. Please wait for our instructions before shipping anything back.

Once your item is received and inspected, we'll confirm whether it qualifies for an exchange and help you select an available replacement.

A Small Business, A Big Thank You

Every purchase supports our mission to celebrate Colombian designers, artisans, and distinctive craftsmanship. Because many of our pieces are carefully sourced in limited quantities, we appreciate your understanding of our exchange policy and your support of our small business.

Thank you for shopping with The Colombian Marketplace and being part of our story.